Shipping and Returns
General Shipping info
Orders received on working days are generally shipped inside 24 hours. We try to keep the stock availability up to date, but in the case we don’t have have any stock available for your order, we will contact you to keep you informed about the shipping date of your order.
Delivery Date
You will receive your tracking code once we shipped your order, so you can follow your package and keep up to date about your delivery date.
Packages destined for the USA are usually delivered in 4-8 days. Packages destined for European countries are usually delivered in 2-4 days.
Delivery Address
We will use the delivery address you filled out during checkout. If you need to change your delivery address, you can send an email to [email protected]. Please note we can only make changes before we have shipped your package.
Duties and Taxes
Depending on the country it is possible that you are liable for duties and taxes. If you don’t pay the Duties or Taxes owned the package will be send back.
If your package is send back, we will only refund the value of your order minus all transport costs incurred.
Return and Refunds
Change of mind
If you change your mind regarding your purchase, you can return your products in the first 30 days after receiving your order. You will need to make sure sending our product in the original package. After receiving your products, we will refund the value of the products, but not the costs related to shipping.
Warranty
If your products stopped working and you place a valid warranty claim via [email protected] in the first 1 year of receiving your order, we will provide you with a new product or refund you. You do need to ship the damage product to Eco Planeta.
We usually handle your warranty claim in less than 10 days.
Refund
Once the non-working products arrived at Eco Planeta, we will process your refund. Please not that it can take 14 days for the refund to show in your accounts.
Shipping costs
Please note that all shipping costs are for the customer.